VET Quality Frameworkprovides us with a whole lot of guidance about how to do our job as trainers/assessors. Since many of us will work with an RTO at some point in time, it is particularly important to understand how the VET Quality Framework applies to RTOs. The following three standards relate to RTOs.

Standard 1 The Registered Training Organisation provides quality training and assessment across all of its operations.

Elements

1.1 The RTO collects analyses and acts on relevant data for continuous improvement of training and assessment.

1.2 Strategies for training and assessment meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry stakeholders.

1.3 Staff, facilities, equipment, and training and assessment materials used by the RTO are consistent with the requirements of the Training Package or accredited course and the RTO’s own training and assessment strategies.

1.4 Training and assessment are conducted by trainers and assessors who:

(a) have the necessary training and assessment competencies as determined by the National Quality Council or its successors

(b) have the relevant vocational competencies at least to the level being delivered or assessed

(c) continue developing their vocational and training and assessment competencies to support continuous improvements in delivery of the RTO’s services.

1.5 Assessment, including Recognition of Prior Learning (RPL):

(a) meets the requirements of the relevant Training Package or accredited course

(b) is conducted in accordance with the principles of assessment and the rules of evidence

(c) meets workplace and, where relevant, regulatory requirements.

Standard 2 The Registered Training Organisation adheres to principles of access and equity and maximises outcomes for its clients.

Elements

2.1 The RTO continuously improves client services by collecting, analysing and acting on relevant data.

2.2 Before clients enrol or enter into a contract, the RTO informs them about the training, assessment and support services to be provided, and about their rights and obligations.

2.3 Employers and other parties who contribute to each learner’s training and assessment are engaged in the development, delivery and monitoring of training and assessment.

2.4 Learners receive training, assessment and support services that meet their individual needs.

2.5 Learners have timely access to current and accurate records of their participation and progress.

2.6 Complaints and appeals are addressed efficiently and effectively.

Standard 3 Management systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the Registered Training Organisation operates.

Elements

3.1 The RTO uses a systematic and continuous improvement approach to the management of operations.

3.2 The RTO monitors training and/or assessment services provided on its behalf to ensure that they comply with all aspects of the VET Quality Framework Essential Standards for Registration.

3.3 The RTO manages records to ensure their accuracy and integrity