AQTF2010 provides us with a whole lot of guidance about how to do our job as trainers/assessors. Since many of us will work with an RTO at some point in time, it is particularly important to understand how the AQTF applies to RTOs. The following three standards relate to RTOs.

Standard 1: The RTO provides quality training and assessment across all of its operations

1.1 The RTO collects, analyses and acts on relevant data for continuous improvement of training and assessment

1.2 Strategies for training and assessment meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry stakeholders.

1.3 Staff, facilities, equipment and training and assessment materials used by the RTO are consistent with the requirements of the Training Package or accredited course and the RTO’s own training and assessment strategies.

1.4 Training and assessment is delivered by trainers and assessors who:

(a) have the necessary training and assessment competencies as determined by the National Quality Council or its successors, and

(b) have the relevant vocational competencies at least to the level being delivered or assessed, and

(c) can demonstrate current industry skills directly relevant to the training/assessment being undertaken and

(d) continue to develop their VET knowledge and skills as well as their industry currency and trainer/assessor competence.

1.5 Assessment including Recognition of Prior Learning (RPL):

(a) meets the requirements of the relevant Training Package or accredited course

(b) is conducted in accordance with the principles of assessment and the rules of evidence

(c) meets workplace and, where relevant, regulatory requirements

(d) is systematically validated.

Standard 2: The RTO adheres to principles of access and equity and maximises outcomes for its clients.

2.1 The RTO establishes the needs of clients, delivers services to meet these needs, and continuously improves client services by collecting, analysing and acting on relevant data.

2.2 Before clients enrol or enter into a contract, the RTO informs them about the training, assessment and support services to be provided, and about their rights and obligations.

2.3 Employers and other parties who contribute to each learner’s training and assessment are engaged in the development, delivery and monitoring of training and assessment.

2.4 Learners receive training, assessment and support services that meet their individual needs.

2.5 Learners have timely access to current and accurate records of their participation and progress.

2.6 The RTO provides appropriate mechanisms and services for learners to have concerns reviewed and addressed where appropriate. Complaints and appeals are addressed efficiently and effectively.

Standard 3: Management systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the Registered Training Organisation operates.

3.1 The RTO’s management of its operations ensures clients receive the services detailed in their agreement with the RTO. The RTO uses a systematic and continuous improvement approach to the management of operations.

3.2 The RTO monitors training and/or assessment services provided on its behalf to ensure that they comply with all aspects of the AQTF 2010 Essential Standards for Continuing Registration.

3.3 The RTO manages records to ensure their accuracy and integrity.

3.4 The RTO manages records to ensure their accuracy and integrity.